Here are some commonly asked questions.
Care and Maintenance
With proper care and maintenance, your Agio products should give you years of enjoyment. Please refer to the “Maintenance” page for detailed information on how to clean finishes and fabrics; including products to clean, protect and preserve all of Agio’s fabulous lines of outdoor furnishings.
Agio has partnered with Coverstore to provide our customers with the perfect covers to protect and extend the life of your furniture. Click here to request an exclusive discount on your cover purchase.
If you find a scratch, we encourage you to treat the area by lightly sanding the affected area with extra fine sand paper or steel wool, treating the area with a rust inhibitor and applying touch-up paint. Please visit Agio’s “Maintenance” page for information on products specifically made to restore and preserve the look of your outdoor group.
We strongly recommend that you maintain the beauty of your cushions by spot cleaning with mild soap and water or a commercially available upholstery/fabric cleaner. Follow the directions on the manufacturer’s label for commercial upholstery cleaners.
Agio has partnered with Sunbrella Cleaning Solutions to provide our customers with premium cleaning solutions to protect and extend the life of your furniture. Click here to request an exclusive discount on your cleaning solutions.
Customer Service
Warranty
Fax: 757-368-0576
or Email: customerservice@va-cs.com When filing a claim, please be sure to include the following:
- Your full name
- Complete mailing address
- Daytime telephone number including area code
- When you purchased your item(s)
- Where you purchased your item(s)
- The name/model/description of your set
- The specific problem you are having
- A copy of your receipt
- Occasionally, pictures of a damaged item may be necessary to provide better service.
Contact Us
The Customer Service department is available weekdays from 9:00a.m. to 5:00p.m. Eastern time.
- Email: customerservice@va-cs.com
- Telephone: 1-800-416-3511 **
- Fax: 757-368-0576 **
**For more efficient service when telephoning customer service please have the following information ready:
- When you purchased your item(s)
- Where you purchased your item(s)
- The name/model/description of your set
- In some instances, it may be necessary to fax, mail, or email us a picture of your item(s).
Address:
1337 Taylor Farm Road Suite 100
Virginia Beach, VA 23453