Here are some commonly asked questions.
Care and Maintenance
Agio has partnered with Coverstore to provide our customers with the perfect covers to protect and extend the life of your furniture. Click here to request an exclusive discount on your cover purchase.
Although treated to prohibit rust, if the painted surface of a steel frame is scratched, exposing bare metal, then there is the possibility that rust may occur. Because of exposure to air and water, you should periodically check your furniture for scratches in the paint.
If you find a scratch, we encourage you to treat the area by lightly sanding the affected area with extra fine sand paper or steel wool, treating the area with a rust inhibitor and applying touch-up paint. Please visit Agio’s “Maintenance” page for information on products specifically made to restore and preserve the look of your outdoor group.
All of Agio’s fabrics are treated to resist the elements. Washing may have a negative effect on your outdoor fabric’s ability to withstand the sun and harsh weather.
We strongly recommend that you maintain the beauty of your cushions by spot cleaning with mild soap and water or a commercially available upholstery/fabric cleaner. Follow the directions on the manufacturer’s label for commercial upholstery cleaners.
Customer Service
If you see a collection you really like, we encourage you to contact the retailer nearest you.
Warranty
Agio now produces a full line of products to keep your outdoor room looking beautifully new year after year.
Phone: 1-800-416-3511
Fax: 757-368-0576
or Email: customerservice@va-cs.com When filing a claim, please be sure to include the following:
- Your full name
- Complete mailing address
- Daytime telephone number including area code
- When you purchased your item(s)
- Where you purchased your item(s)
- The name/model/description of your set
- The specific problem you are having
- A copy of your receipt
- Occasionally, pictures of a damaged item may be necessary to provide better service.
Contact Us
The Customer Service department is available weekdays from 9:00a.m. to 5:00p.m. Eastern time.
- Email: customerservice@va-cs.com
- Telephone: 1-800-416-3511 **
- Fax: 757-368-0576 **
**For more efficient service when telephoning customer service please have the following information ready:
- When you purchased your item(s)
- Where you purchased your item(s)
- The name/model/description of your set
- In some instances, it may be necessary to fax, mail, or email us a picture of your item(s).
Address:
1337 Taylor Farm Road Suite 100
Virginia Beach, VA 23453